Opt-out option is complicated

Company

Venmo

Date

October 31, 2022

Industry

Financial & Insurance

Description

Venmo’s arbitration opt-out requires literally mailing them a piece of paper. Of course, continuing to use the service and agree to their mandatory arbitration does not require that. See the agreement to arbitrate section here – https://venmo.com/legal/us-user-agreement/
https://twitter.com/KendraSerra/status/1517520309183606786/photo/1

Harm Type(s)

  • Denied Choice
  • Wasted Time
Opt-out option is complicated

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