Keeps subscription difficult to cancel
Company
Keeps
Date
Feb 7, 2022
Industry
Health & Wellness
Description
I tried to stop my subscription, and found it was impossible to do so from the website. They require you to put a hold on your plan or call in customer service; there’s no way to stop the plan without calling them in. After I initially emailed them, it took several strongly worded emails before they finally put my plan on hold. Their emails kept referring me back to the website, where, again it was impossible to do anything.