Complicated subscription cancellation
Company
Ipsy
Date
Nov 6, 2022
Industry
Health & Wellness
Description
Ipsy makes it incredibly difficult to cancel a membership. Plus, they treat their glam bags and refreshments as separate memberships, so you must separately cancel each if you wish to cancel all. The cancel flow is filled with dark patterns including having 24 hours to click a button on an email that doesn’t get delivered right away.