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Difficult to cancel subscription

Company

Ooma

Date

Oct 5, 2023

Industry

Smart Devices

Description

It’s easy to sign up, but if you want to cancel you can’t do that online. You have to call them, navigate through a lengthy phone tree, talk to a CSR, wait to get transferred to a retention agent, answer a bunch of questions and listen to the agent babble on about trying to get you to not cancel before they will honor your cancellation.

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