Must call to cancel
Company
Xfinity
Date
Nov 11, 2023
Industry
Other
Description
No option existed online to cancel my subscription. When I called the number, I reached a desk who transferred me to different lines and then was unable/unwilling to stop my service because my their authentification procedure required a text and then a link which was not working. I spent hours and was ultimately unsuccessful.
Where can you find this?
View Dark Pattern![](https://darkpatternstipline.org/wp-content/uploads/2023/07/Screen-Shot-2023-11-11-at-11.41.27-AM-1024x539.png)