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Default to paperless choice


Bank of America


Oct 13, 2023


Financial & Insurance


The default option is to click for a paperless choice as opposed to giving users equal options and it is given in a quick pop-up: 1. the easiest response and most visible button is the one that selects paperless; 2. To opt out of the paperless choice that is presented both careful reading and two steps are required. 3. The choice is not clear and requires assessment. If one is in a hurry to get to one’s account, it would be quite easy to click OK without reading further.

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