Made it difficult for me to unsubscribe

Company

The New York Times

Date

April 13, 2021

Industry

Description

Instead of providing a direct button to cancel your subscription, a person must chat with a customer care advocate or call the company within certain business hours to cancel.

This dark pattern was publicly shared on Twitter by @melanie_seibert.

Where can you find this?

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Harm Type(s)

  • Denied Choice
  • Felt Tricked
  • Wasted Time

Tags

No choice
Made it difficult for me to unsubscribe

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