Made it difficult for me to unsubscribe
Company
The New York Times
Date
April 13, 2021
Industry
Description
Instead of providing a direct button to cancel your subscription, a person must chat with a customer care advocate or call the company within certain business hours to cancel.
This dark pattern was publicly shared on Twitter by @melanie_seibert.
Where can you find this?
View Dark PatternHarm Type(s)
- Denied Choice
- Felt Tricked
- Wasted Time
Tags
No choice
