Tricked me into paying to file my taxes
April 22, 2019
Financial & Insurance
TurboTax advertised a “Free Guaranteed” service for lower income taxpayers. However, when they staged a profile of a “house cleaner and cashier” who made less than $66,000 to sign up for the product, they are led to paid products and created a difficult path to find the free version.
Original investigative research was conducted and reported by ProPublica in April 2019.
Where can you find this?View Dark Pattern
- Experienced Discrimination