Tricked me into paying to file my taxes

Company

TurboTax

Date

April 22, 2019

Industry

Financial & Insurance

Software

Description

TurboTax advertised a “Free Guaranteed” service for lower income taxpayers. However, when they staged a profile of a “house cleaner and cashier” who made less than $66,000 to sign up for the product, they are led to paid products and created a difficult path to find the free version.

Original investigative research was conducted and reported by ProPublica in April 2019.

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Harm Type(s)

  • Experienced Discrimination

Tags

Financial & Insurance
Tricked me into paying to file my taxes

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